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Ottawa > Travel Guide > Accommodations > Different Services

Different Services

Your hotel in Ottawa will offer a variety of different services to meet your every need. If you shop around, you’ll be able to find the exact services that you and your family might want.

Some of the main service you’ll encounter at your chosen Ottawa hotel could include:

Concierge- This person can be considered your new best friend at your Ottawa hotel! He/she will be able to answer almost any question you have, be it where’s the nearest fancy Italian restaurant, to the best place to get a cheap and cheerful meal. If you want to know where the nearest museums, shows, jewellers, hair dressers, shopping malls and public transportation is, then the concierge is the person you want. They will have maps and guides to get you wherever you want to go, no matter how near or far.

Bell hop- This person’s main job is to help you with your luggage at check-in and check-out. They will retrieve your luggage when you get out of the car and bring it to your hotel room. The same goes for when you’re in your room ready to leave. The bell hop will come straight up, grab your luggage and meet you out front where your car will be. You just need to pick up your phone and there should be a direct line for the bell hop. They’re usually pretty quick and should be at your door no later than five minutes or so. Remember, as with most services at the hotel, you are expected to tip if you felt the service was fast and efficient.

Valet parking- This service is offered to you as you pull up to your Ottawa hotel and are ready to check-in. You will be greeted by the valet and he/she will ask if you would like your car parked for you. If you do, they will give you a ticket which will be what you give them to retrieve your car at a later time (or at the end of your stay). Again, you may be expected to tip.

Please note- the valet service can come at a price, so if you’re watching your pennies, you should probably park your own car at the hotel if possible.

Maid service- The maid service is there to keep your hotel room feeling fresh and clean. They normally start their work day around 7am and work until the mid-afternoon. They’ll knock on your door and ask you if you’re ready for your room to be cleaned, so if you don’t want to be disturbed early in the morning, it’s best to place your “Do not disturb” card on the outside of your door. (You should find it on the inside handle)

You don’t have to leave your room when they’re cleaning it but it can be considered polite if you do go out for 15 minutes or so to get out of their way.
The maid will then make your bed (and change the linen if necessary), throw away any trash, give you fresh cups and some extra toiletries (where available). Your towels will be changed if you leave them on the floor or in the bathtub. This is a way of reducing the amount of water being wasted, so don’t discard your towel if you’ve only used it once. Instead, just hang it back on the rail.

Some hotels also offer a “turn down” service (if you call them before a certain time, usually before 4pm) where they will come into your room and prepare it for the night. This usually involves turning down the bed, closing the curtains and if you’re lucky, you may find a chocolate on your pillow!

Room service- Before you call, look for the menu (which is normally placed by the bed/phone, or in one of the drawers). This will give you a list of everything on offer and it may include alcohol and a variety of beverages. Generally, breakfast will be served from 6am-11am, lunch from 11am-3pm and dinner from then onwards. Some items will be available all day but it should state on the menu what’s available and when. A kids menu should also be available with a few favourites like grilled cheese or pizza and they normally offer a juice or chocolate milk option, too.

When you’ve made your decision, pick up the phone and there should be a button that links you directly to the room service department. They’ll ask for your room number and then take your order.

Please note- Room service has the tendency to take quite a long time. A normal wait could be anywhere from 45 minutes to over an hour, so if you know you’re going to be hungry, order as soon as you can.

Also, when the food is delivered you are expected to leave a tip, so make sure you have some spare change at the ready. (Be warned, some hotels add their own tip onto the bill so make sure you don’t tip twice!)


Basic Amenities Room Types /Bed Types /Views
Booking directly vs. through a travel agent Short vs. Long Stay
Different Services Star Ratings
How to choose the right one for your stay Tipping
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